Standard Terms of Sale
Please read these terms and conditions of sale carefully before placing your order and keep a copy of these terms and your order for future reference
1. Contract Terms
1.1 These terms of sale (Terms) set out the terms on which the Seller
agrees to sell you a Vehicle(s). These Terms apply to the Contract (as
defined below) between you and the Seller to the exclusion of any
other terms that you seek to impose or incorporate, or which are
implied by trade, custom, practice or course of dealing.
1.2 The following definitions apply: "Business Customer" means a person
other than a Consumer, including a person acting for purposes
relating to that person’s trade, business, craft or profession;
"Consumer" means a consumer as defined in the Consumer Rights
Act 2015; "Contract" means the contract for the sale of the Vehicle(s)
between the Seller and you, which consists of the Vehicle Order Form
and these Terms; “End User” means the end user of the Vehicle being
purchased, as notified by you to the Seller; "Event Outside Our
Control" means any event beyond the Seller's reasonable control,
including (without limitation) delay or non-supply by the Vehicle
manufacturer or other third party supplier of the Vehicle, damage or
faults to the Vehicle caused prior to its delivery to the Seller or by a
third party, failure by the manufacturer to authorise delivery of the
Vehicle, strikes or other industrial action, civil commotion, riot,
invasion, terrorist attack or threat of such attack, war (declared or not),
fire, explosion, storm, flood, earthquake or other natural disaster,
epidemic or pandemic, failure of public or private telecommunications
networks or impossibility of the use of railway, shipping, aircraft,
motor or other means of public or private transport; "Vehicle Order
Form" means the vehicle order form agreed between you and the
Seller and with which these Terms are provided; "Vehicle" means the
vehicle(s) stated on the Vehicle Order Form.
2.1 Any quotation or oer is given on the basis that no Contract exists
until: (i) you; and (ii) the Seller’s duly authorised Employee, have each
signed or agree (via SMS or digital signature), the Vehicle Order Form
and the Seller despatches an Acknowledgement Of Order to you.
Payment of a deposit will not be taken as acceptance of an order.
2.2 Any quotation is valid for a period of 30 days only from its date
provided that the Seller has not previously withdrawn it.
3.1 The Seller will endeavour to deliver the Vehicle and any additional parts or
accessories as agreed under the Contract to the End User within the time
agreed or if no time has been specifically agreed, within a reasonable
time. The Seller shall have no liability for any failure to deliver, or delay in
delivering, any Vehicle where that failure or delay is caused by an Event
Outside Our Control. If the Seller is responsible for a failure to deliver, or a
delay in delivering, a Vehicle and you are a Business Customer then the
Seller will not be liable for loss or damage of any kind caused directly or
indirectly by any delay in the delivery of any Vehicle above an obligation,
at the Seller's option, to supply you with an equivalent temporary vehicle
or to pay the cost incurred by you for the hire of an equivalent temporary
vehicle in the cheapest market reasonably available to you.
3.2 You may not terminate or cancel the Contract unless the delay in delivery
exceeds 90 days or any second delivery date that has been agreed with
you (whichever is the later).
3.3 Delivery will be made from the Seller's premises unless otherwise agreed
and the Contract price is calculated on that basis. Where the Contract is
for more than one Vehicle the Seller may make delivery by instalments. If
you fail to take delivery of the Vehicle within 7 days of being notified that it
is ready for delivery, you will be responsible for reasonable storage
3.4 Please check the Vehicle(s) carefully on delivery. If you wish to claim for
damage or for a shortfall in relation to the Vehicle(s), then you must advise
the Seller promptly once you become aware of such damage or shortfall
(or if apparent on delivery or collection, within 5 days of delivery or
3.5 If you are a Business Customer and you or the End User become aware
within the first six months after delivery, that a Vehicle (or any part of it) is
not as described in the Vehicle Order Form or, has a defect in design,
material or workmanship that was present on delivery, then you must
notify the Seller within 5 days of: (i) delivery, or if later, (ii) the issue
becoming apparent. The Seller will, at its option, repair or replace the
Vehicle or aected part. If the Seller is unable to repair or replace within a
reasonable period (taking into account the nature of the issue), then either
party can terminate the Contract and the Vehicle must be returned to the
Seller and the Seller will refund the purchase price, less a reasonable
amount in respect of the use which you have made of the Vehicle. The
Seller will not be liable to replace, repair or give a refund where: (i) the
defect was not present on delivery; (ii) the defect has arisen as a result of
fair wear and tear, wilful damage or negligence (with the exception of the
wilful damage or negligence of the Seller); or (iii) you or a third party on
your instructions have altered or repaired the Vehicle without the Seller's
3.6 If you are a Business Customer: (i) except as provided in this clause 3, the
Seller shall have no liability to you in respect of a Vehicle which does not
match its description in the Vehicle Order Form or which has a defect of
design, material or workmanship, and in particular shall have no liability for
any such failing first notified to the Seller more than 6 months after
collection or delivery; and (ii) the terms implied by sections 13 to 15 of the
Sale of Goods Act 1979 are, to the fullest extent permitted by law,
excluded from the Contract.
3.7 This clause 3 does not aect your rights under any warranty or guarantee
provided by the Seller or Vehicle manufacturer.
3.8 If you are a Consumer, your legal rights in relation to the Vehicle if it is
faulty or not as described, are not aected by these Terms or any warranty
or guarantee for the Vehicle. Advice about your legal rights is available
from your local Citizens’ Advice Bureau or Trading Standards Oce.
4.1 The Seller will transfer to you the benefit of any warranty or
guarantee given by the Vehicle manufacturer.
4.2 The Seller and the Buyer will comply with the terms of any express
guarantee provided on the Vehicle Order Form.
5.1 To the fullest extent permitted by law, the Seller will have no liability
under the Contract for any loss which is not foreseeable (that is if it
was an obvious consequence of our breach or if it was contemplated
by both parties at the time of entering into the Contract), and, the
Seller shall have no liability for any loss of profit, loss of revenue,
sales, earnings and/or income, loss of business, loss of savings,
business interruption or loss of business opportunity (irrespective of
whether such losses are direct or indirect).
5.2 The Seller does not in any way exclude or limit liability for: (a) death or
personal injury caused by the Seller's negligence; (b) fraud or
fraudulent misrepresentation; or (c) any matter in respect of which it
would be unlawful for the Seller to limit liability and, where you are
dealing as a Consumer, (i) any breach of the terms implied by section
17 of the Consumer Rights Act 2015 (right to supply goods and quiet
possession); (ii) any breach of the terms implied by sections 9 to 14 of
the Consumer Rights Act 2015 (satisfactory quality, fitness for
purpose, description, pre-contract information, samples/models); or
(iii) defective products under the Consumer Protection Act 1987.
5.3 If you wish to exercise your right to reject the Vehicle, then you must
return the Vehicle to the dealership from which you purchased it, if
this is within 50 miles of your home address. If the dealership is more
than 50 miles away, and it is validly rejected then we will arrange to
collect the Vehicle.
6. Part Exchange Vehicle
6.1 We do not accept any vehicle in part exchange.
7. Ownership and Risk
7.1 The risk of loss or damage to the Vehicle passes to you on delivery to
you, the End User or to a person nominated by you or the End User to
take delivery. Unless otherwise agreed with us in writing, you or the
End User must have insurance in place before delivery can take
7.2 The Vehicle will be owned by you when the Seller has received
payment of the purchase price in full together with all other
applicable delivery and other charges. Where the purchase is being
funded by a finance company then they may own the Vehicle until
you have paid othe finance in full at which time ownership will pass
to you. Under certain types of finance agreement, you may never
own the Vehicle.
7.3 Until ownership of the Vehicle passes to you or your finance
company, you will hold the Vehicle on our behalf and store the
Vehicle at your own cost separately from all other products in your
possession. You will not conceal or obliterate any mark placed on the
Vehicle so as to be clearly identifiable as the Seller's property.
7.4 Where you are using a finance company, we may deal with the
finance company directly and they may act on your behalf.
7.5 The Seller will be entitled at any time after payment for the Vehicle
has become due to repossess the Vehicle and remove it to the
Seller’s premises. You grant the Seller an irrevocable licence to
enter any of your premises for the purpose of inspecting or
repossessing the Vehicle.
7.6 If before the expiry of 7 days from the date when the Seller
repossessed the Vehicle you pay all sums then due and owing to
the Seller (including payment in full for the Vehicle) together with
the costs of re-taking possession the Seller will re-deliver the
Vehicle to you at your expense. If you fail to pay all sums due to the
Seller within 7 days, the Seller will be entitled to re-sell the Vehicle
and you will be liable to pay to the Seller the dierence, if any,
between (a) the Contract price of the Vehicle less any part-payment
for the Vehicle made by you; and (b) the price obtained by the Seller
on re-sale less the costs and expenses of re-taking possession and
re-selling the Vehicle.
7.7 If you re-sell the Vehicle before ownership in the Vehicle passes to
you in accordance with clause 7.1 you will account to the Seller for
all the proceeds of any re-sale and before paying such proceeds to
the Seller, you will hold the proceeds on the Seller's behalf and
keep it separate from your other money. On receiving the proceeds
from you the Seller will immediately return to you any sum received
in excess of the total of all sums owed by you to the Seller as at the
date of receipt by the Seller of the proceeds of sale (including the
purchase price of the Vehicle).
7.8 Nothing in this clause 7 makes you the agent of the Seller in respect
of any re-sale of the Vehicle by you to a third party so as to confer
any third-party rights against the Seller.
8. Resale by you
8.1 We may be required to carry out due diligence on you as requested by the manufacturer of your Vehicle, including publicly available information relating to you, your business and other connections. You confirm that:
8.1.1 You are purchasing the vehicle either as: (a) an end user who
intends to use the vehicle for personal or your own business use in
the UK or european economic area (EEA); or (b) a leasing company
(unless the leasing contract provides a transfer of ownership or an
option to purchase the vehicle prior to the expiry of the leasing
contract); or (c) a financier who takes ownership of the vehicle as
security for supplying the final customer with credit for the vehicle.
8.1.2 Where you are an end user, you are not buying the vehicle (a) in the
course of your trade, business or profession, other than for use in
that trade, business or profession; or (b) with a view to making a
profit or to selling it within 90 days of collection or delivery.
8.1.3 You are resident in the UK or EEA or, if an entity referred to at clause
8.1.1 (b) or (c), you are purchasing the vehicle on behalf of and with
the express authorisation of an end user who is resident in the UK
or EEA, and not purchasing the vehicle with a view to exporting the
vehicle outside the UK or EEA.
8.2 Nothing in this clause 8 shall operate to prevent the Seller from
selling the Vehicle to a dealer authorised by the relevant
manufacturer for the sale of its vehicles or a dealer located in the UK
or EEA who is authorised by an aliate of the relevant manufacturer
for the sale of its vehicles.
8.3 If you fail to comply with clause 8.1, or the Seller considers, acting
reasonably, that you do not comply with the provisions of that clause,
the Seller may cancel the Contract without liability and in such
circumstances the Seller will refund any deposits paid by you.
8.4 If the Seller becomes aware that you are in breach of clause 8.1 or
that you have sold, or attempted to sell, the Vehicle within 90 days of
its collection or delivery to you, you shall pay the Seller within 10 days
of the notification by the Seller of the amounts due the lesser of: (i)
the actual costs incurred by the Seller as a result of the breach by
you; and (ii) 10% of the price paid by you for the Vehicle.
8.5 The parties acknowledge and agree that any amounts due under
clause 8.4 represent a genuine pre-estimate of the losses likely to be
suered by the Seller as a result of a breach of clause 8.1.
9.1 The Contract price for new vehicles is based on the recommended
retail price for the Vehicle, delivery charges, and accessories as at the
date of signing of the Vehicle Order Form. The Seller may amend the
Contract price of new vehicles to take account of any increase in the
recommended retail price or delivery charges and any increase in taxes
or duties before the delivery of the Vehicle takes place. The Seller will
notify you as soon as possible of any change in the total price as a
result of such increases and if you do not notify the Seller within 14 days
of notification of the change in the price of the Vehicle that the Contract
is terminated, then the price will be amended as proposed.
9.2 The price includes VAT and insurance premium tax, where relevant, unless otherwise stated.
9.3 When we value used vehicles (whether for sale or as part exchange) we
are guided by their make and model, age, mileage, condition and
specification and the statements made by you as the Seller. Used vehicles are not valued on the basis of their historical ownership or usage unless they are ex-taxi or driving school vehicles.
10.1 Unless otherwise specifically agreed, payment for the Vehicle must be
made before delivery and the Seller must have received cleared funds
in its bank account in respect of the price before delivery can take
place. This includes cases where a finance company is funding the
purchase of the Vehicle by you.
10.2 Payment can be made by credit or debit card (subject to limits set by
the Seller from time to time) or electronic transfer of funds to the
Seller's bank account. Part payments can be made in cash or personal
cheque only if specifically agreed by us and up to certain limits.
10.3 Failure to pay any amount due will entitle the Seller to charge interest
on the amount outstanding at an annual rate of 5% above Barclays
Bank PLC base rate from time to time, calculated on a daily basis from
the due date until the date of actual payment (after as well as before
any legal judgment against you).
10.4 Notwithstanding any Contract term allowing you credit, payment will
become immediately due and payable to the Seller if any of the events
referred to in clause 15.1 occurs.
10.5 If you fail to make payment of any sum due on the due date under this
Contract or any other contract with the Seller, the Seller may postpone
delivery of the Vehicle or cancel this Contract or any other contract with
you, but without limiting any other rights or remedies which the Seller
may have in respect of such failure by you.
10.6 The Seller is entitled to use any payment made by you in respect of
any goods in settlement of any outstanding invoices or accounts as the
Seller in its absolute discretion thinks fit, notwithstanding any purported
purpose indicated by you.
11.1 Where you deal as a Consumer and the Vehicle Order Form has been
negotiated and entered into and the Vehicle then delivered (i) without
any face to face contact between you and the Seller; or (ii) entirely in
a place which is not the business premises of the Seller, then you may
give the Seller notice that you wish to cancel the Contract without
giving any reason for doing so within 14 calendar days of the date of
delivery of the Vehicle to you, unless the Vehicle is being built to,
adapted or converted to your specification after it has left the Vehicle
manufacturer’s factory in which case this right to cancel does not
apply. If you wish to exercise this right, you must send written
confirmation by email or letter to the Seller. You can choose, but do
not have, to use the cancellation form at the end of these Terms when
providing us with your written notice of cancellation.
11.2 If you cancel the Contract under clause 11.1, then the Seller will
reimburse any monies paid by you as soon as reasonably possible
and in any event within 14 days of receiving your written notice of
cancellation where the Vehicle has not been delivered or, where it
has been delivered, within 14 days of you returning the Vehicle to the
Seller together with the V5, all keys, the Vehicle’s book pack and all
Vehicle accessories. You must return the Vehicle within 14 days of
your cancellation at your cost. The reimbursement will be made
using the same means of payment as you used to pay the Seller,
unless you and the Seller have expressly agreed otherwise.
11.3 If the Vehicle has been delivered to you or the End User, you must
take reasonable care of the Vehicle while it is in your possession. If
you cancel the Contract under clause 11.1, you will be responsible for
any loss or damage from when you took delivery of the Vehicle to
when the Seller receives it back and any mileage usage of the
Vehicle. You will be liable for any diminished value of the Vehicle
resulting from handling it beyond what is necessary to establish the
nature, characteristics and functioning of the Vehicle in the same
manner as if you had inspected and test-driven the Vehicle at the
11.4 If, in breach of the Contract, you attempt to cancel the order or fail to
take delivery of the Vehicle at the agreed time or, if no time is agreed,
within a reasonable time of the Seller informing you that the Vehicle is
available, then the Seller may charge you for storage costs and
further delivery costs or may cancel the Contract and retain all or any
of the deposit in accordance with clause 12.
11.5 If there is a failure or delay by the Seller in supplying the Vehicle or
performing any of its obligations under the Contract, that is caused by
an Event Outside Our Control, the Seller may cancel the Contract by
giving written notice to you and will return your deposit so far as it
relates to a Vehicle(s) not delivered or work not done. You will remain
liable to pay for Vehicle(s) delivered and work done prior to the date
11.6 If you default in accepting delivery of, or paying for, the Vehicle, then
the Seller reserves the right to re-sell the Vehicle to a third party
without giving written notice to you. If the Seller re-sells the Vehicle
the Contract is deemed cancelled and the Seller shall retain all or any
of the deposit in accordance with clause 12.
11.7 If, as a result of the UK leaving the EU, taris/duties are payable on
the import of vehicles, the manufacturer reserves the right to change
the price of the vehicle(s) being supplied to fulfil your order. If the
manufacturer does increase the price your order may be cancelled
and we will notify you of a revised oer to reflect this increase. You
will have an opportunity to place a new order based on the revised
oer. This increase will not apply if your vehicle arrives in the UK prior
to taris/duties applying.
12.1 If the Seller cancels the contract under the provisions of Clause 15 or
if you cancel the order in breach of Contract or fail to take delivery of
any Vehicle(s), any deposit paid by you will be retained by the Seller,
provided that in the case of a Consumer, the retention does not
exceed the actual losses incurred by the Seller as a result of your
failure to take delivery, including the costs of re-marketing and/or
re-sale of the Vehicle.
13. Specification and Brochures etc.
13.1 In the case of new vehicles, if the Seller is unable to supply the
Vehicle due to the manufacturer ceasing to accept orders for that
model, then the Seller can cancel the Contract and return the
deposit to you, or supply an alternative vehicle at the current price
for the alternative vehicle, as agreed with you.
13.2 If the Seller is unable to supply any accessory (whether factory fitted
or otherwise) ordered by you as part of the specification, the Seller
will contact you and oer to substitute a reasonably equivalent
accessory or to remove the accessory from the specification, in
which case the Seller will adjust the price accordingly.
13.3 If you are a Business Customer, no drawings, weights or dimensions
issued by the Seller or the Vehicle manufacturer, nor any
descriptions and illustrations contained in the Seller's or
manufacturer's brochures, price lists or other advertising material will
be deemed to form part of the Contract nor be regarded as a
warranty or representation relating to the Vehicle.
13.4 The Seller accepts no liability relating to any software features installed in, or available for, a Vehicle, nor for any such features being withdrawn by, or no longer supported by, the Vehicle manufacturer.
14.1 Where you have indicated that you are buying the Vehicle in whole
or in part by means of a hire purchase, lease or conditional purchase
agreement, or other financing arrangement, then:
14.1.1 You agree that you remain bound by the Contract as if you were
purchasing and paying for the Vehicle in full, regardless of the
invoice for the Vehicle and any other documents being addressed to
a finance provider.
14.1.2 If the Seller suers any loss (including loss of profit) as a result of you
not entering into the agreement to fund the purchase of the Vehicle
with a third party, or you providing any false or misleading
information to that third party (directly or via the Seller) then you will
be liable to pay the Seller in respect of such loss. The Seller can
deduct the actual amount of loss incurred from the deposit paid by
14.1.3 The Seller consents to the vehicle being sold on these terms to a
third party nominated by you for the purpose only of providing the
funding of the purchase to you. You agree to pay the Seller any
costs, claims, loss or damage payable by the Seller to that third party,
including any finance company, which results from the sale of the
Vehicle to that third party and which would not have been payable
had the vehicle been sold directly to you.
15.1 The Contract will terminate immediately on the happening of any of
the following events: (i) if you become unable to pay your debts
when they fall due or proceedings are or are reasonably likely to be
commenced by or against you alleging bankruptcy or insolvency or
an administrator, receiver or administrative receiver is appointed or is
reasonably likely to be appointed over all or part of your undertaking
and assets; or (ii) the Seller serves written notice on you that you
have failed to observe or perform any of your obligations or duties
under this or any other Contract with the Seller.
15.2 Termination of the Contract will be without prejudice to the rights,
obligations and liabilities of either party already accrued.
16.1 If you have any questions about the Vehicle, please contact the Seller.
16.2 Where you are dealing as a Consumer and you have a complaint or
dispute with the Seller, the Seller operates its own complaints
handling procedure. For full details of this procedure, please see the
Seller’s website under “customer services”. In the event of us not
being able to resolve the matter, you have a right to complain to the
following CTSI certified alternative dispute resolution providers that
deal with motor industry complaints: the motor ombudsman
(themotorombudsman.org) or the national conciliation service
(nationalconciliationservice.co.uk). The Seller confirms that it will
engage with an alternative dispute resolution procedure operated by
these providers. You may also have the right to complain to the
financial ombudsman service (financial-ombudsman.org.uk).
17.1 Any insurance premium stated on the Vehicle Order Form is subject to
acceptance by the relevant insurance company.
17.2 The Seller can assign, sub-contract or sub-let the Contract or any part of it.
17.3 The Contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales and, subject to clause 16.2, the parties irrevocably agree that the Courts of England and Wales shall have exclusive jurisdiction over any such dispute or claim.17.4 Any formal notices to the Seller should be sent to its registered oce. If
the Seller needs to give you formal notice, this will be by email or by post
to the address in the Vehicle Order Form or that the Seller otherwise holds
17.4 No person who is not a party to the Contract between us acquires any
benefit or right under the Contract.
17.5 If either party gives up their rights or remedies on one occasion that does
not mean that they are doing so in respect of any other rights or remedies.
17.6 If any provision of the Contract is held to be illegal, invalid or
unenforceable in whole or in part, that provision will to that extent
necessary be deemed to not form part of the Contract and the legality,
validity and enforceability of the remainder will not be affected.