Tell us about your concern

Vertu Motors Customer Services 

Any concerns or complaints reported directly to the Vertu Motors Customer Services Team are formally logged and sent to the Vansdirect management to review. Our central customer services team will track and monitor your concern.

Email us - [email protected]

Call us - 0191 497 0404

Complaint handling procedure

In the rare occasions that issues occur, at Vansdirect we are committed to treating customers fairly and promptly. Below you will find a simple outline of our complaint handling procedure and details of the regulatory & industry bodies by which we are regulated.

View our Treating Customers Fairly policy.

Vansdirect are authorised and regulated by the Financial Conduct Authority. Our Financial Conduct Authority Register number is 690205. We are a credit broker rather than a lender and offer credit from a selected panel of lenders.

Our full FCA information page can be found here – FCA Initial Disclosure Document