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Terms and Conditions of Website

Disclaimer

Whilst Vansdirect makes every effort to ensure that the information contained in this website is accurate and current, we give no warranty or undertaking as to the quality, or freedom from error, of the contents of the website. The access or use by you of the contents of this website is entirely at your own risk. Vansdirect does not make any representation or warranty and expressly disclaims any and all such warranties and terms in respect of any products, services, information or materials. Depending upon the specification, purchasing a new vehicle may involve a time delay between ordering the vehicle and taking delivery. Images of our vehicles may have been digitally altered. This process is done to remove point of sale material from the vehicle and to add a digital backdrop.

Privacy Policy

Please see the privacy policy for details of how data is collected and used.

View our Privacy Policy

Cookie Policy

Please see the cookie policy for details of how cookies work on our websites.

View our Cookie Policy

Third Party Links

To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable directly or indirectly, for the (1) the privacy practices of such websites (2) the content of such websites, including (without limitation) any advertising, content products, goods, or other materials or services on or available from such websites or resources or (3) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Contains Ordnance Survey data � Crown copyright and database right 2013. Contains Royal Mail data � Royal Mail copyright and database right 2013.

Access

You are provided with access to this website in accordance with these terms and conditions and any purchase by you will be strictly in accordance with our general terms and conditions of sale.

View our Terms & Conditions of Sale

Terms & Conditions for Vehicle Finance

We are a credit broker not a lender. Finance is subject to status and finance company acceptance. We will introduce you to a selected lender first. We may have an obligation to propose you to this lender first. If they are unable to make you an offer of finance, we will then introduce you to up to two further lenders in our panel. If our main panel of lenders do not make an offer of finance to you, we will offer to introduce you to Evolution Funding Limited who will endeavour to obtain a finance offer for you.

We are not an independent financial advisor and we are not impartial. We do not assess the wider market for finance, or provide any advice on whether the finance products we offer represent the best value you could obtain.

Commission arrangements are negotiated with our lenders in advance and do not give us any discretion to negotiate or adjust your annual percentage rate (APR) or any other item included in the total charge for credit. Unless a fixed rate is offered, the APR may vary according to your credit score or the amount you borrow. The value of the commission we will receive is set out in the Demands and Needs document we will provide to you. The commission paid to us is included within the cost of your finance. Some lenders may provide preferential rates to us for the funding of our vehicle stock or provide us with interest free loans.

Telephone Calls

In our continual effort to improve our levels of customer service, please be aware that calls may be monitored and recorded for training and quality purposes.

Website Use

All intellectual property rights (including but not limited to copyright, trademarks, design rights and database rights, both registered and unregistered) in this website and its contents belong to Vertu Motors plc (the holding company of Vans Direct Limited) or one of its group or affiliate companies, or its licensors, or are otherwise used by Vertu Motors plc as permitted under applicable law. No usage rights of any of this website or its contents are licensed to you unless expressly stated in these Terms and Conditions.

You may view, copy and print the contents of this website for your own personal, private, non-commercial use. You agree to make use of this website and its contents only for lawful purposes. You may only establish and/or operate visible or invisible links to this website with the prior consent in writing of Vertu Motors plc.

You may not copy, reproduce, republish, adapt, modify or otherwise use any of the contents of this website for any other purpose (in particular any public, commercial purpose) without the prior consent in writing of Vertu Motors plc.

You may not directly or indirectly make use of any software or system in order to extract systematically, routinely or regularly data from this website or its contents. You may not use this website or its contents for any unlawful or malicious purpose, or for the purposes of causing offence, or any defamatory or libellous activity.

Without prejudice to the generality of the paragraphs above, Vertu Motors plc prohibits the use in conjunction with the website of any automated system or software, whether operated by a third party or otherwise, to extract any data or content from this website for comparative websites or any other commercial purpose, without the prior consent in writing of Vertu Motors plc.

Vertu Motors plc reserves the right to monitor your usage of this website and to suspend access to or use of this website if your use contravenes these Conditions and Vertu Motors plc also reserves the right to take such action as it considers necessary in relation to any unauthorised use of this website.

Terms & Conditions of Offers

The details of each offer or promotion and the applicable terms and conditions will be provided with or directly linked to each offer or promotion.

Vansdirect | Winter Prize Draw Promotion - Terms and Conditions

The Vansdirect Winter Prize Draw Promotion (Promotion) is provided by Vans Direct Limited, a company registered in England and Wales with company number 06971144 whose registered office is at Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, NE11 0XA, trading as Vansdirect (Vansdirect). Participants agree to these terms and conditions (Terms and Conditions) and any information or guidance published by Vansdirect form part of these Terms and Conditions.

1) PRIZES: Three (3) winners will each receive one (1) prize. The available prizes are:

  • Sage - The Barista Express Bean to Cup Coffee Machine with Grinder
  • Hisense 55" 55E78QTUK QLED Smart AI TV
  • Philips PerfectDraft Machine Cooler Dispenser

There is no cash alternative and the Prizes cannot be exchanged for any other prize.

2) ELIGIBILITY: This Promotion is open to residents of the United Kingdom aged eighteen (18) or over who require registration and delivery of a new vehicle in the UK. Employees of Vansdirect or its affiliates, subsidiaries, advertising or promotion agencies are not eligible, nor are members of these employees' immediate families (defined as parents, children, siblings, spouse and life partners).

3) PROMOTION PERIOD: The Promotion runs until 23:59 (GMT) on 31 December 2025. Vehicle delivery must take place by 31 January 2026.

4) ENTRY: To enter the Promotion, Participants must:

  • Order a qualifying new vehicle (by signature of an order form) within the Promotion Period; and
  • Take delivery of the ordered vehicle by 31 January 2026.

Each Participant will be entered once per qualifying order, regardless of the number of vehicles ordered. Qualifying Products are limited to the following Vansdirect pre-registered models:

  • Citroen Berlingo M Diesel 1.5 BlueHDi 100ps Van Enterprise Plus
  • Citroen Dispatch XL Diesel 2.0 BlueHDi 145ps Crew Van Enterprise
  • Ford Transit Custom 280 L1 Diesel FWD 2.0 EcoBlue 136ps H1 Van Limited
  • Ford Transit Custom 320 L1 Diesel FWD 2.0 EcoBlue 136ps H1 Van Limited
  • Ford Transit Custom 320 L2 Diesel FWD 2.0 EcoBlue 136ps H1 Van Limited
  • Berlingo M Diesel 1000 1.5 Bluehdi Driver 100ps
  • Berlingo XL Diesel 1000 1.5 Bluehdi Enterprise Plus 100ps

Entry constitutes full and unconditional acceptance of these Terms and Conditions, which may be updated from time to time. Vansdirect is not responsible for any inability or failure to enter. Vansdirect reserves the right to disqualify any Participant who it considers (at its absolute discretion) has violated these Terms and Conditions.

5) WINNER SELECTION: Three (3) winners will be selected at random by Vansdirect (at its absolute discretion) on Friday 13 February 2026. The first selected winner will have first choice of the available Prizes, the second selected winner will choose from the remaining two Prizes, and the third selected winner will receive the final remaining Prize.

6) NOTIFICATION OF WINNERS: Winners will be contacted by telephone on Friday 13 February 2026. If a winner cannot be contacted or does not respond within twenty-four (24) hours of multiple contact attempts, another winner may be selected and the original winner will cease to be entitled to the Prize. Winners may be required to provide identification or supporting documentation to confirm eligibility prior to receiving the Prize.

7) CANCELLATION: Participants who cancel their vehicle order or return their new vehicle within fourteen (14) calendar days of delivery will not be eligible for the Promotion and will forfeit any entitlement to a Prize.

8) USE OF YOUR PERSONAL DATA: Any personal data provided by Participants will be used by Vansdirect and its affiliated companies for the operation of this Promotion and processed in accordance with the Vansdirect Privacy Notice.

9) OTHER: No correspondence will be entered into regarding this Promotion or these Terms and Conditions. In the event of a dispute, Vansdirect's decision shall be final. Vansdirect reserves the right to amend, modify, cancel, or withdraw the Promotion at any time without notice. Nothing limits Vansdirect's liability for death or personal injury caused by its negligence or for fraud.

10) LAW AND JURISDICTION: This Promotion and these Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the law of England and Wales. The Participant irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction.

Vansdirect | £125 Screwfix Voucher Survey Prize Draw - Terms and Conditions

The Vansdirect £125 Screwfix Voucher Survey Prize Draw (Promotion) is provided by Vans Direct Limited, a company registered in England and Wales with company number 06971144 whose registered office is at Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, NE11 0XA, trading as Vansdirect (Vansdirect). Participants agree to these terms and conditions (Terms and Conditions) and any information or guidance published by Vansdirect form part of these Terms and Conditions.

1) PRIZE: One (1) winner will receive a £125 Screwfix Voucher (Prize). There is no cash alternative and the Prize cannot be exchanged for any other prize.

2) ELIGIBILITY: This Promotion is open to residents of the United Kingdom aged eighteen (18) or over. Employees of Vansdirect or its affiliates, subsidiaries, advertising or promotion agencies are not eligible, nor are members of these employees' immediate families (defined as parents, children, siblings, spouse and life partners).

3) PROMOTION PERIOD: The Promotion runs from 00:01 (GMT) on 5 December 2025 and closes at 23:59 (GMT) on 12 December 2025 ("Promotion Period").

4) ENTRY: To enter the Promotion, Participants must complete and submit the Vansdirect customer survey during the Promotion Period. Each person may only enter once and must only enter on their own behalf. Entries will be ineligible if they are incomplete; submitted outside the Promotion Period; found to be part of an attempt to use multiple accounts; or violate the rights of any other person or entity. No purchase is necessary to enter the prize draw.

Entry constitutes full and unconditional acceptance of these Terms and Conditions, which may be updated from time to time. Vansdirect is not responsible for any inability or failure to enter. Vansdirect reserves the right to disqualify any Participant who it considers (at its absolute discretion) has violated these Terms and Conditions.

5) WINNER SELECTION: The winner will be selected by Vansdirect (at its absolute discretion) within seven (7) days of the end of the Promotion Period.

6) NOTIFICATION OF WINNER: The selected winner will be contacted via email or telephone by Vansdirect, or by agents acting on its behalf, to claim their Prize. If the winner cannot be contacted or does not respond within forty-eight (48) hours of the first attempt to contact them, another winner may be selected and the original winner will cease to be entitled to the Prize. Winners may be asked to provide identification or supporting documents to confirm eligibility prior to receiving the Prize.

7) USE OF YOUR ENTRY: The Prize winner consents to their full name being made publicly available and posted on social media as the winner. The winner also agrees to take part in any reasonable publicity requested by Vansdirect. Any other personal data provided will only be used by Vansdirect and agents acting on its behalf for the operation of the Promotion, unless the Participant gives explicit consent for marketing communications. This Promotion is not sponsored, endorsed or administered by Screwfix Direct Ltd or any of its affiliates.

8) OTHER: No correspondence will be entered into regarding this Promotion or these Terms and Conditions. In the event of a dispute, Vansdirect's decision shall be final. Vansdirect reserves the right to amend, modify, cancel, or withdraw the Promotion at any time without notice. Participants agree that Vansdirect and its group companies will have no liability for any injuries, losses, costs, or damages arising from participation in the Promotion or acceptance of the Prize, except where liability cannot be excluded by law. Nothing limits Vansdirect's liability for death or personal injury caused by its negligence or for fraud.

9) SPIRIT OF THE PRIZE DRAW: If a Participant attempts to compromise the integrity or legitimate operation of this Promotion by cheating, hacking, or engaging in fraudulent activity, Vansdirect may seek damages to the fullest extent permitted by law and may disqualify the Participant from this and any future Promotions.

10) LAW AND JURISDICTION: This Promotion and these Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the law of England and Wales. The Participant irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions.

Terms & Conditions of Competitions

Competitions are open to anyone aged 18 or over. The specific rules of each competition, the prize for each winner and the applicable terms and conditions will be provided with or directly linked to each competition.