General Data Protection Regulation (GDPR)

Fair Processing Notice (FPN)

Use of your information

We are Vansdirect Limited and we can be contacted by telephone on 02920 534300, email customercare@vansdirect.co.uk or write to us at Vansdirect Ltd, 6, The Courtyard, Imperial Park, Newport, NP10 8UL

This notice explains what personal data we collect from you and how it will be used by us and why.


What we will do when you apply

Before we provide services, goods or credit broking to you, we will need to collect certain details from you for the purpose of entering into an agreement with you for providing goods (for example, a sale agreement relating to a vehicle), services (for example, a rental agreement), or credit broking; administering any agreement with you; and in order to undertake checks for the purposes of preventing money laundering or to verify your identity; and if you access our website we collect information about your browsing experience, for the purposes of understanding and improving our website, customer experience and our products and services.


What we share and process

We will collect and process the following personal data about you:

Information you give us when purchasing or making an application for finance (Submitted Information): The information you give us comprises your name, date of birth, residential address and address history for the last five years, contact details such as email address and telephone numbers, financial information and employment details or company information. Financial and employment details may include, but not limited to, your business accounts, bank statements, your salary, P60, wage slips, employer name, address and time you have worked there. Additionally, you may be required to provide additional information for your application as proof of identification. These may include, but are not limited to, passport, driving licence and utility bills.

Information we receive about you from third parties (Third Party Information): This information may include your personal and financial information, your employer, companies that you are connected with (such as a Director) or other person connected with your finance application; information about the vehicle you are purchasing; credit information, such as previous applications, the conduct of accounts in your and your financial associate’s name (this is anyone linked to you for credit or finance purposes), any business accounts you have and public information such as County Court Judgments, bankruptcies and the Electoral Register.

Information we collect about you and your device (Device Information): Each time you use our website we will automatically collect technical information about your computer or other internet connected device including your internet protocol (IP) address browser type, domain names, access times and referring web site addresses. You may be able to disable the collection of some of this data through amending the web settings of your device or browser but doing so may impact the functionality of our website. Full details of our Cookie policy can be found here.

We may combine Submitted Information with Third Party Information and may use both these categories of information and the combined information for the purposes set out below.


How we use the information we collect about you

Account processing and administration

Sale or Supply Agreement Administration: which will mean verifying identity; customer services; to investigate and respond to a complaint; complying with legal, regulatory and compliance obligations that apply to us (for example, anti-money laundering and counter terrorism checks) and detection and prevention of fraud and other crimes; account management; call monitoring;

General Administration: which will mean administering penalty notices, parking notices or any other offence; tax administration; auditing; reporting and accounting functions; statistical analysis and market research; market, regulatory and operational risk management; systems testing; network monitoring.

Marketing Activities: which may mean conducting customer service surveys and offering goods and services such as new vehicles, vehicle finance, insurances, warranties and/or service plans; profiling of your data for marketing purposes; contacting you where you have consented to us doing so to offer you other products and services; analysis of our customer database to understand our customer’s activities and preferences, and to improve our services to you.

Commercial Activities: which will mean assigning our rights or obligations to a third party; obtaining funding for our business, and to understand and improve our products and services, (and when we use your data for each of these purposes we do so on the basis that we have a legitimate interest in doing so).


When you phone us or we phone you: call recording and customer identification

We will also use your personal data to check your identity if you get in touch with us.

We may monitor and record calls made to us for monitoring and training purposes and to improve the services we offer.

We use your information in this way in our legitimate interest, in order to improve the services we provide to you.


Verifying your identity and preventing fraud and money laundering

We will use certain personal data you have provided to us in order to confirm your identity and to prevent money laundering. More details about these checks are set out below.

When we use your personal data for these purposes we do so on the basis that we have a legitimate interest in assessing your application, preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services you have requested, and we will not be able to process your application without undertaking these checks.

As part of your original finance application, the lender will collect its own data in order to assess your application. However, should your application with one of our selected lenders, be unsuccessful we may pass your application details to another finance company to help fulfil your lending requirement.

That company will obtain their own credit reference and fraud prevention searches. The lenders we may pass your information to are: MotoNovo Finance, Close Motor Finance, Santander, BNP Paribas, Alphabet (GB) Ltd, Lex Autolease, Hitachi Capital Vehicle Solutions, Free2Move Lease, Volkswagen Financial Services, Toyota Financial Services. We may from time to time add & remove lenders from our panel and we will always let you know if we pass your data to a lender not specifically detailed in this notice.

We, as the suppliers of the vehicle, will have access to your information up to the point that your finance agreement is executed with the finance company, to facilitate your application for finance. However, we may also gain access to your information after the execution of any finance agreement to assist in a regulatory or servicing requirement, such as complaints handling and settlement values for any finance agreement arranged through us for you.


Data retention and storage

All personal data you provide to us, or which we obtain from third parties, will be stored on our secure servers (or those of third parties or contractors we engage to help us run our business). We will keep information no longer than we need to for the purpose for which we collected it. The period of time for which we keep personal data depends on the legal and regulatory requirements, the purpose for which the information was obtained, and our business needs. We will keep information about any account you hold with us for at least a period of 6 years from the date we provide you with the vehicle and its associated funding, in line with our data retention policy that stipulates the timescales in line with our lawful purpose for processing your data.


Who we share your data with

We may share your personal data with other companies in our group or to other third parties acting on our behalf to enable us to provide our products & services to you, for administrative processing purposes or for the operation and maintenance of your business with us. These include but not limited to our service, system, support and outsourcing providers; retailers/dealers and manufacturers of goods relating to your agreement; regulatory bodies, and law enforcement agencies; Brightside Insurance also trading as CVD Insurance (for related insurance policy services), Dealer Management Services Ltd (our main IT system supplier). A full list of the firms we share your data with can be made available.

We may also share your personal data with any person (and their or our professional advisors for this purpose) with whom we are negotiating any sale, transfer or re-organisation of our business or where we are organising our commercial funding.

If this proceeds, the acquiring party or part of it may use your personal details in the same ways and for the same purposes as set out in this policy. We will give you their details once the business change has been completed.


Your rights

You have the following rights (subject to certain statutory exemptions):

  • to opt-out of receiving marketing information, or withdraw your consent to receive marketing information if provided on a previous occasion;
  • to be informed about the processing of your personal data (this is what this statement sets out to do);
  • to have your personal data corrected if it’s inaccurate and to have incomplete personal data completed;
  • to object to processing of your personal data;
  • to withdraw your consent to processing your personal data;
  • to restrict processing of your personal data;
  • to have your personal data erased;
  • to request access to your personal data and information about how we process it;
  • to specify which credit reference agencies we have shared your personal data with; and
  • from 25 May 2018 only, to move, copy or transfer your personal data (“data portability”).

If you are unhappy about how your personal data has been used you can contact us using the details above. You also have a right to complain to the Information Commissioner’s Office (ICO), which regulates the processing of personal data.

You can refer your concerns to the ICO by:

  • Phone – 0303 123 1113
  • Writing to them – Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
  • Going to their website – www.ico.org.uk

If you:

  • would like more information about how we process personal data;
  • are unable to access of any of the links or further information referred to in this document ; or
  • would like to exercise any of your data protection rights;

then please contact us using the contact details set out at the top of this notice.

Vansdirect Ltd are authorised and regulated by the Information Commissioners Office (ICO) and the Financial Conduct Authority (FCA).
Our ICO Registration number is Z2026016. Our FCA Register number is 690205.
We are a credit broker rather than a lender and offer credit from a selected panel of lenders.
Vansdirect Ltd is registered in England and Wales – Company Registration Number: 06971144.
VAT Number 980249796. Registered Address: 6, The Courtyard, Imperial Park, Newport, NP10 8UL


We respect the privacy of everyone who visits our site.

We would like you to understand how our site works with your information. Please feel free to contact us at any time if you have any concerns and queries regarding privacy and security as we would like you to feel comfortable and happy trading with us.

Any personal data you share with us during the enquiry process is transferred to our sales team within 5 days of receipt. Your data is then erased from our website database at the end of the month that follows that in which it was received, unless you have provided permission for further contact.

Should you have indicated a desire for further communication, your data will be securely stored within our SMS and Email systems, provided by TextMarketer and Digital Virtue. Please be aware that some external parties do have access to our website for support purposes only; our hosting providers, TSOhost and technical support team, GorillaHub.

Who to Contact

If you would like to speak to us about privacy and security, call us or contact us.