Complaints procedure

Our Customer Services team are here to help you between 9am and 5.30pm Monday to Friday.

Email us – Customer care

Call us - 02920 534300

If you would like to write to us our address is: Vansdirect Ltd, 6 The Courtyard, Imperial Park, Newport, NP10 8UL.

For any vehicle warranty & breakdown issues that you may encounter during the life of your vehicle the manufacturer’s contact numbers can be found here – Warranty and Breakdown Contact Numbers

Complaint handling procedure

In the rare occasions that issues occur, at Vansdirect we are committed to treating customers fairly and promptly. Below you will find a simple outline of our complaint handling procedure and details of the regulatory & industry bodies by which we are regulated.

View our Treating Customers Fairly policy.

Vansdirect are authorised and regulated by the Financial Conduct Authority. Our Financial Conduct Authority Register number is 690205. We are a credit broker rather than a lender and offer credit from a selected panel of lenders.

Our full FCA information page can be found here – FCA Initial Disclosure Document