Treating Our Customers Well

At Vansdirect.co.uk, we are committed to offering our customers the highest possible standards of service.  

In so doing we are pleased to support the Financial Services Authority initiative ‘Treating Customers Fairly’.

We recognise that both we and our customers have everything to gain if we look after customers best interests and treat them fairly in all aspects of our business.

Through our commitment to customers we will;

 Provide clear information about the products and service we offer, including fees and charges.

 Ascertain customer’s individual needs, preferences and circumstances before recommending finance & insurance products.

 Only recommend finance & insurance products that we consider suitable and affordable for customers – and always the most suitable from the available options.

 Encourage customers to ask if there’s something they don’t understand

 Give customers access to a formal complaints procedure should they become unhappy with our service.





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